Shipping & Delivery
All items are shipped with tracking via Malca-Amit Express/Fedex; In-stock items have an approximate shipment time of 1-4 days, not including possible delays due to customs.
*Please note that we do not ship on Canadian nationally observed holidays.
We are unfortunately unable to ship to a few international locations due to import regulations regarding gemstones and precious metals.
Our checkout system will detect this restriction automatically but if somehow this issue pertains to an order that has been placed, you will notified via email about this circumstance and your order will be cancelled. You will be provided with a full-refund.
International Shipments: Customs, Duties and Taxes
You may be subject to customs fees, import duties and other charges: please note that these are the buyer’s responsibility.
Once your order arrives in your country, the carrier such as FedEx, or UPS, will contact you to arrange for any payments due.
These customs related charges are not determined by us and we have no control over them.
Delivery and Receipt of your purchase
All shipments require an adult signature in order to be released from the carrier at the time of delivery.
If you are not available to accept and sign for the delivery, the shipping company will notify you (usually by leaving a notice on your door) that they attempted to deliver the package and will make another attempt at delivery, or hold it for pickup before returning it to House of Vasa Ltd.
Please inspect the package upon receipt for signs of tampering or damage.
If there appears to be any signs of tampering or damage, do not accept the package and contact House of Vasa Ltd. immediately at: email@example.com
If you accept a package that is damaged or tampered with, you do so at your own risk.
We will not issue you a refund or pay for a repair if the product is damaged.
Questions and concerns upon receipt
If there are questions or concerns about an item you purchased upon receipt, please contact us immediately at: firstname.lastname@example.org