Return Policy

To start the return process, please review our policy below and contact us at:

You are able to return most of our items in accordance with our Return Policy,  however, there are some items that we do not accept returns on since they are made to order, just for you.
If an item is non-refundable, we will make note of that in the description.

*Items in the Imperial Collection are non-refundable.

Once the return is verified, we will contact you to let you know what the shipping costs are to return the item. You are responsible for covering all the costs of return shipping and the items must be shipped to us through our insured shipper. We will not accept items shipped by another shipping company.
If you agree to these conditions, we will send you a return label.

Items must be returned in original, unaltered condition with all the packaging, documentation, and certificates originally provided within seven (7) days of being received by you. Upon receiving the returned item, we will inspect it to ensure that it does not show signs of wear and is not damaged or altered. If we agree to issue a refund, the refund will be processed within 10 days of us receiving the returned item. To be eligible for a refund, items must not have been sized or altered in any way by a party other than House of Vasa Ltd. No jewellery will be accepted for return if it is damaged, altered or worn. All sales are final after 7 days.